Delivery & service activation
How and when you receive what you pay for. EchoBD is a digital service, so most of this is instant — the physical-dispatch timeline is stated for completeness.
Last updated: 24 July 2026
- Digital service (calling credit & plans)
- Immediately
- Any physical dispatch — inside Dhaka
- Within 5 working days
- Any physical dispatch — outside Dhaka
- Within 10 working days
Top-ups credit your wallet the moment payment is confirmed; plans activate on the same working day after KYC approval.
Digital service — delivered immediately
EchoBD is delivered electronically. When you top up, the credit appears in your account wallet the moment the payment is confirmed by the gateway — there is nothing to ship and no delivery to wait for. A monthly plan activates on the same working day, once your KYC details have been approved.
You can see the result of any payment on your billing page straight away: a confirmed top-up shows as credited, and your available balance updates in the same view.
Physical dispatch timeline
EchoBD does not ordinarily ship physical goods. If we ever send you something physical — documentation, a SIM, or promotional material — the standard delivery timeline is:
- Inside Dhaka — within 5 working days of dispatch.
- Outside Dhaka — within 10 working days of dispatch.
If something does not arrive
If a top-up does not credit your wallet within a few minutes of a successful payment, or a plan does not activate on the working day you expect, email [email protected] with the transaction ID from your billing page and we will resolve it — a payment confirmed by the gateway but not reflected in your balance is corrected or refunded under our refund policy.
Changed your mind?
Unused credit is refundable within 7–10 working days — the refund policy has the detail.