Fake COD orders ship anyway
Courier out, courier back, packing wasted — a bogus cash-on-delivery order burns ৳100–150 every time, and nobody has time to call every order first.
Built for Bangladeshi commerce
Every customer call and SMS, on one platform
EchoBD confirms your orders with automated Bangla calls, gives your team a call centre that runs in any browser, and keeps every SMS in one inbox. One business number, one balance, one history — instead of five apps and three SIM cards.
No setup fee · Starter has no monthly fee · Pay by bKash, Nagad or card
The problem
Your customers are on the phone. Your tools are not.
Most shops run customer contact off personal numbers and chat apps. It works — until the order count grows and the cracks start costing money.
The business runs on personal SIMs
Orders on one number, complaints on another, marketing from a third. When a staff member leaves, their number — and every conversation on it — leaves too.
Confirming orders is somebody's whole job
Hours a day on the same thirty-second script. Meanwhile the orders placed at midnight wait until someone is free — and by then the customer has changed their mind.
No record of who said what
Promises made on WhatsApp, prices quoted on a call, nothing written anywhere. Disputes come down to memory, and reports come down to guesswork.
The platform
Three tools that work as one
Automated calls do the repetitive talking, your team handles the human conversations, and SMS covers everything in between.
IVR · AI calling
Order calls that place themselves
The moment an order lands, EchoBD calls the customer and reads it back in natural Bangla. One keypress decides it — no app, no smartphone needed on their side.
- Press 1 to confirm, 2 to cancel, 3 to reach you — or build deeper menus that ask your own questions and even collect typed digits
- You set the calling window and how hard an order is chased: replays, retries and the gap between them
- The result posts back to your system the second a key is pressed
- Bulk voice campaigns with pace controls, and the script frozen at launch so the whole list hears the same message
Call centre
A call centre in the browser
No desk phones, no PBX contract. Your agents sign in, press Go Online, and take calls with a headset — from the shop, from home, from anywhere.
- Incoming callers are answered instantly, held with music, and routed to whoever has been free longest
- A live board shows who is waiting and for how long — grab a specific caller, or block a nuisance number
- Agents dial out showing your business number, inside the same balance and limits as everything else
- Every call lands in one log with its recording, cost and the agent's note
SMS
Every text, one inbox
Send and receive SMS on your business numbers. Replies come back into threaded conversations beside the same customer's call history — not into someone's personal phone.
- Two-way messaging: customers text back and the thread keeps the whole exchange
- One inbox per number, so two lines never blur into one conversation
- Bulk SMS campaigns from the same contact labels as your voice campaigns
- Bangla priced honestly: billed per segment, with the count shown before you send — and “sent” kept apart from “delivered”
One platform
Stop stitching five tools together
The point is not any single feature — it is that calls, agents and SMS share everything. Set it up once and every channel knows your customers.
One set of business numbers
KYC-verified numbers that belong to the business — not to whoever's SIM was handy. Staff change; the number your customers know does not.
One contact book
Every call, text and order lands against the same contact. Labels, CSV import, and the full history when a customer rings back.
One prepaid balance
Calls, agent minutes and SMS all draw from one wallet, minute by minute, with a ledger that names who each taka was spent on.
One set of reports
Calls, campaigns, agents and SMS all report into the same place — one view of the day, not four spreadsheets to reconcile.
The math
See what your store saves in a month
Set two numbers — we will do the rest of the arithmetic.
- Lost to fake orders now, monthly
- ৳33,750
- What EchoBD's calls would cost
- ৳2,250
- What stays with you, monthly
- ৳31,500
Any agent salary you save comes on top.
How this is figured: one call per order, billed as 1 minute each — a confirmation call is short, and billing rounds up to the whole minute — at the Starter rate of ৳1.50/min. A fake order costs about ৳150 in courier and packing, a month is 30 days. It is an estimate — your real numbers will differ.
Everything included
The unglamorous parts, already built
The features that decide whether a platform survives contact with a real shop.
Connects to your store
Ready-made field maps for WooCommerce and Shopify checkouts, a Google Tag Manager tag we publish for you, or a plain webhook URL — orders flow in however your store can send them.
Results you can trust
Every outcome posts to your endpoint, signed with HMAC and queued with retries. Failed deliveries are visible and replayable — nothing vanishes in an outage.
Reports that answer questions
A per-question keypad funnel, agent performance, campaign outcomes and CSV export. What happened, not vibes.
A team, not one login
Invite agents and managers with their own roles, and six per-member switches for what each person may do — calls, SMS, campaigns, contacts, reports.
Your voice, if you want it
Pick from hand-tuned Bangla voices, or record the script in your own voice on plans that include uploads — customers hear the shop they know.
A real API
REST endpoints, API keys, OAuth for partner apps. If your stack is custom, you are one POST away from your first call.
Pricing
Start free, pay as you grow
Every plan is pay-per-minute on top of a simple monthly fee — and the Starter plan has no monthly fee at all. These prices come live from our billing system: what you see is what you are charged.
Essential
৳999/month
৳1.50 per minute of talk time
৳0.75/min when a human agent talks
- ৳1.50 per minute — AI calls
- ৳0.75 per minute — customer care
- 1 concurrent call
- 1 caller ID
- 1 agent seat
- ৳0.75 per minute — customer care
- ৳1.50 per minute — AI calls
- 1 line at a time
- 1 caller ID
- 30 days of reports
Paid plans go to secure checkout right after signup.
Pay the way Bangladesh pays
Checkout runs through SSLCommerz — bKash, Nagad, Rocket, cards and bank transfer all work. Call minutes are prepaid from your balance; the monthly fee, where a plan has one, is billed separately. No hidden charges, cancel whenever you like.
- Visa
- Mastercard
- American Express
- bKash
- Nagad
- Rocket
- Upay
- Internet Banking
Getting started
From signup to your first call within the hour
No sales call required. The dashboard walks you through every step, in Bangla or English.
Create your account
No card required. Your dashboard opens immediately.
Pick a plan
Choose on this page or from the dashboard. Paid plans go through a quick secure checkout; Starter just starts.
Connect your store
WooCommerce, Shopify, GTM or a webhook — pick your platform and follow the guided setup.
Orders start confirming themselves
Place a test call to your own number first, then let the next real order make the first real call.
Sign up
Open your account in two minutes
Pick a plan, create the account, and your dashboard is ready — connect the store and make the first call today.
FAQ
The questions everyone asks
Short, straight answers. Anything else — write to us from the contact page.
Their own order, read back in natural Bangla — the items, the amount, and which key confirms it. The script is yours to edit; if you leave it alone, our tested default plays.
Your next order can confirm itself
Open the account, connect the store, and EchoBD makes the call the moment the next order lands. You ship the confirmed ones.
- No setup fee
- Starter has no monthly fee
- Cancel anytime